Refund and Returns Policy
This Refund and Returns Policy applies to purchases of SolidFace Drawing digital licenses made through this website.
Digital product delivery
SolidFace Drawing licenses are delivered digitally. After your order is completed, the license key and product download link are sent to the email address used during checkout.
Please verify your email address carefully before completing your order. If you do not receive your license email, please check your spam or junk folder and contact us for assistance.
Refund eligibility
Because this is a digital software license, orders are generally not refundable after the license key has been issued or delivered.
Refund requests may be reviewed in the following cases:
- The license key was not delivered and the issue cannot be resolved by our support team.
- The same order was accidentally charged more than once.
- The wrong license was issued due to an error on our side.
- The product cannot be activated or used due to a confirmed technical issue that our support team cannot resolve.
Refund requests must be submitted within 7 days of purchase. Approval is not automatic and depends on the order status, license delivery status, and support review.
Non-refundable situations
Refunds are generally not available in the following situations:
- The license key has already been delivered and the product was purchased correctly.
- The customer no longer wants the product after receiving the license key.
- The customer purchased the wrong number of simultaneous users and did not contact support before using the license.
- The customer environment does not meet the published system requirements.
- The issue is caused by unsupported third-party software, hardware, operating system configuration, or network restrictions.
Multi-user licenses
Multi-user licenses are delivered as one license key for the selected number of simultaneous users. For example, a 3-user license is delivered as one license key that allows up to 3 simultaneous users.
Exchanges or corrections
If you selected the wrong license option, contact us as soon as possible. When possible, we may help correct the order before the license is issued. Once the license key has been delivered, changes may be limited.
How to request support or a refund review
To request support or a refund review, contact us at commercial@solidface.com and include your order number, purchase email address, license type, and a description of the issue.
Processing approved refunds
If a refund is approved, it will be processed to the original payment method when possible. The time required for the credit to appear depends on the payment provider, card issuer, or bank.
Need help?
For questions about your order, license delivery, activation, or refund eligibility, please contact commercial@solidface.com.