Privacy Policy
This Privacy Policy explains how information is collected, used, and protected when customers purchase SolidFace Drawing digital licenses through this website.
Information we collect
When you place an order, create an account, contact support, or interact with this website, we may collect information such as your name, billing details, email address, company information, order details, license type, payment status, IP address, browser information, and messages sent to our support or commercial team.
How we use your information
- To process orders and payments.
- To deliver SolidFace Drawing license keys and download information.
- To provide customer support, license assistance, and order updates.
- To prevent fraud, unauthorized access, and abuse of the website.
- To comply with tax, accounting, legal, and security obligations.
- To improve the website, checkout experience, and customer communication.
Payments
Payments may be processed by third-party payment providers. This website does not intentionally store full credit card numbers. Payment providers may collect and process payment information according to their own privacy and security policies.
License delivery emails
After an order is completed, this website may send transactional emails containing license keys, download links, order information, and support instructions. These emails are necessary to complete the purchase and deliver the digital product.
Cookies and similar technologies
This website may use cookies required for cart, checkout, account login, security, analytics, and website performance. Some cookies are essential for WooCommerce and WordPress features to work properly.
Data sharing
We may share limited information with service providers that help operate the website, process payments, deliver email, provide hosting, prevent fraud, or support customers. We do not sell customer personal information.
Data retention
Order, license, account, and support records may be retained for as long as necessary to provide service, manage licenses, comply with legal obligations, resolve disputes, and maintain business records.
Security
We use reasonable administrative, technical, and security measures to protect customer information. However, no online system can be guaranteed to be completely secure.
Your rights
Depending on your location, you may have rights to request access, correction, deletion, or limitation of certain personal information. Some information may need to be retained for order, tax, legal, fraud prevention, or license management purposes.
Contact
For privacy questions or requests, contact commercial@solidface.com.